Terms & Conditions

These Terms govern your use of oakhavenmedia.com and any services provided by Oakhaven Media("we", "us", "our"). By purchasing or using our services, you agree to these Terms.

1. Services

Oakhaven Media provides professional video editing and related creative services delivered digitally. Specific deliverables, turnaround times, and revision counts are described on the relevant order or checkout page at the time of purchase.

2. Orders & payment

Prices are listed in the currency shown at checkout and include all applicable fees unless otherwise stated. Payment is processed by third-party processors (such as Stripe and Razorpay). By placing an order, you authorize us to charge the payment method you provide.

3. Delivery

Because we sell digital services (not physical goods), there is no shipping. Final files and access links are delivered via email and/or your account once your project is complete and reviewed. Standard turnaround is described on the checkout page; complex projects may take longer and we will notify you in advance.

4. Client responsibilities

• Provide raw footage, brand assets, and clear briefs needed for the work.
• Respond to revision requests and approvals in a timely manner.
• Ensure you own or are licensed to use any content you submit to us.

5. Intellectual property

You retain ownership of all source content you provide. Upon full payment, you receive a worldwide license to use the final delivered work for your business and marketing purposes. We may showcase delivered work in our portfolio unless you request otherwise in writing.

6. Refunds, cancellation & disputes

Our refund, cancellation, and dispute policies are described in detail on our Refunds & Cancellation page.

7. Acceptable use

You agree not to submit content that is illegal, infringes third-party rights, or violates the policies of platforms (e.g. YouTube, TikTok, Meta). We reserve the right to refuse or terminate work that violates these standards, with a pro-rata refund for undelivered work.

8. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising from your use of our services is limited to the amount you paid us for the specific order giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.

9. Promotions, discounts & offers

From time to time we may run promotions, discount codes, bundles, or limited-time offers. Unless otherwise stated at the time of the promotion, the following terms apply:

• Promotions are valid only for the period stated and may end early at our discretion.
• Discount codes cannot be combined with other offers unless explicitly stated.
• One promotional discount per customer per order, unless stated otherwise.
• Promotional pricing applies only to new orders placed during the promotion window and cannot be applied retroactively to prior orders.
• Promotions have no cash value, are non-transferable, and cannot be exchanged for credit.
• We reserve the right to cancel or modify any promotion, or to refuse a promotion to any customer, if we believe it has been used in error, fraudulently, or in violation of these Terms.
• If a promotional order is refunded or canceled, the refund will be for the amount actually paid (after the discount), not the original list price.

10. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

11. Contact

Questions about these Terms? admin@oakhavenmedia.com